Privacy Policy

At RisePaisa (“we”, “us”, or “our”), we take your privacy seriously. This Privacy Policy explains transparently how we collect, process, store, and protect your personal information when you visit risepaisa.com, enroll in our courses, utilize our financial calculators, or interact with our team.

1. Information We Actually Collect

We believe in data minimization. We collect only information that is strictly necessary to deliver high-quality financial education and support:

1.1 Information You Voluntarily Provide

• Enrollment & Contact Details: When you enroll in a course or submit an inquiry, we collect your name, email address, and mobile phone / WhatsApp number;
• Communication Data: Inquiries, feedback, questions, or clarification requests sent to us via WhatsApp, email, or our contact forms;
• Payment Verification Data: When you complete a course purchase via eSewa, Khalti, connectIPS, or bank transfer, we collect the payment Transaction Reference ID, payment date, payer name, and payment confirmation receipt for verification and accounting.

1.2 Automatically Collected Technical Information

• Device & Browser Data: Standard server logs record IP addresses, browser types, operating systems, and referring URLs to ensure platform stability and protect against cyber abuse;
• Local Browser Storage (LocalStorage): We use lightweight browser LocalStorage exclusively to remember your preferences (such as your chosen Dark/Light theme mode) and locally retain inputs on financial calculators for your convenience. This data stays on your local device and is never uploaded to remote tracking servers;
• Privacy-Respecting Analytics: Aggregated, non-personally identifiable visit statistics (page views, lesson engagement metrics) to evaluate and improve curriculum clarity. We do not use third-party invasive behavioral tracking or cross-site advertising networks.

2. Purposes & Legal Bases for Data Processing

Under Section 4 and Section 5 of the Individual Privacy Act, 2075, we process personal information based on the following legitimate grounds:

• Contractual Performance: To verify your payment, create your enrollment record, issue your student access credentials, and deliver purchased educational courses and materials;
• Educational Customer Support: To answer your questions, resolve technical streaming issues, and coordinate weekly live Q&A sessions;
• Legal & Tax Compliance: To generate lawful invoices and maintain financial records required under the Income Tax Act, 2058 of Nepal;
• Platform Security & Fraud Prevention: To detect duplicate payments, protect against unauthorized credential sharing, and prevent malicious attacks under the Electronic Transactions Act, 2063;
• Direct Communications: To send essential course updates, lesson additions, or schedule announcements. You can opt out of non-essential announcements at any time.

3. Data Sharing & Disclosure Restrictions

We do not sell, rent, lease, or monetize your personal data to any third party. Your information is never provided to marketing brokers, telemarketers, or stock brokers.

We share personal data strictly under the following limited circumstances:

• Authorized Technical Infrastructure Providers: Trusted cloud hosting providers and video delivery platforms that assist in operating our website under strict confidentiality obligations;
• Regulated Payment Institutions: Verifying transaction reference IDs with licensed payment operators (eSewa, Khalti, NCHL connectIPS, commercial banks) strictly to confirm payment receipt;
• Statutory Legal Mandate: Only when strictly required by a lawful court order, summons, or statutory directive issued by an authorized judicial or law enforcement authority in Nepal.

4. Data Retention Schedule

• Active Enrollment Records: Student enrollment records and access verification logs are retained for the duration of active platform operation plus a reasonable statutory archive period to maintain continuous student access and verify past transactions;
• Financial & Tax Records: Invoices and transaction payment records are retained for the mandatory statutory period mandated by the Inland Revenue Department (IRD Nepal) under the Income Tax Act, 2058 (typically 5 to 7 fiscal years);
• Inquiry & Support Messages: General contact form inquiries and WhatsApp messages are retained only as long as necessary to address your inquiry or resolve ongoing support matters.

5. Security & Safeguards

We employ industry-standard technical and organizational security controls to protect your personal data from unauthorized access, loss, or alteration. All web communications on risepaisa.com are encrypted using Secure Sockets Layer / Transport Layer Security (HTTPS/TLS). Access to student contact lists and verification records is strictly restricted to authorized administrative personnel on a need-to-know basis.

6. Your Statutory Rights under Nepalese Law

In accordance with Chapter 3 of the Individual Privacy Act, 2075, you possess the following rights regarding your personal information:

• Right to Access & Information: You may request confirmation of the personal data we hold about you and receive a copy thereof;
• Right to Rectification: If your name, email address, or contact phone number is inaccurate or incomplete, you may request prompt correction;
• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal contact records, provided such retention is not required by statutory tax laws or ongoing contractual obligations;
• Right to Withdraw Consent: You may opt out of non-essential informational broadcasts or updates at any time by replying “STOP” on WhatsApp or emailing our support desk.

7. Privacy of Minors

RisePaisa does not knowingly collect personal data from individuals under 16 years of age without verifiable parental or guardian consent. If we become aware that personal data of a minor has been collected without parental consent, we will take immediate steps to delete such information from our records.

8. Policy Updates & Contact

We may update this Privacy Policy periodically to reflect technological developments, service enhancements, or legislative amendments in Nepal. Updated versions will be published with a revised timestamp.